Knowledge search that handles multi-document reasoning at scale
1. Problem. Critical institutional knowledge was scattered across hundreds of documents and disconnected systems. A single-vector-search setup had already failed. The organization needed multi-document, multi-hop reasoning that held up under real query volume.
2. Solution. Multi-agent reasoning with a Neo4j knowledge graph for complex cross-document queries. RAG Fusion lifted precision well above single-retrieval approaches. Role-based access with a complete audit trail across every department, handling 8,000 queries per day at launch.
3. Impact
- 54%
- Faster knowledge retrieval
- 61%
- Better retrieval precision vs prior tooling
- 37%
- Fewer support tickets from knowledge gaps
- 8K+
- Daily queries across departments